shame on samsung
cynk
1/4/2021
i purchase your refrigerator based o what i know about other products, i have a very expensive refrigerator that i cant get filters for, the product number is the same but the item is not. the filter will not fit not matter how hard to try and da29-00003b and da29-00003g is not the same. someone needs to look at the product. a blind man can see that. i now have a refrigerator that is useless.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Used to be quality of product
Upset
1/2/2021
i purchased a replacement filter (da29-00003g) for my rfg298aars fridge, it doesn't fit. why have you changed the size of the notches in the filter. what kind of quality control do you have at samsung.. apparently i am not the only one with this complaint. in other words i don't need to send a photo, someone already has.
what are you going to do to resolve this issue.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Change in filter design
Carol
12/10/2020
samsung changed the fitting at the top of the filter so it no longer fits in the housing. i tried the online chat and then called the number they suggested to speak directly to a person. the advice for making the new filter fit was inaccurate. no amount of force would work. i tried amazon and ebay hoping to find the older model to no avail. our service person said the whole housing would have to be replaced to accommodate the new filter design. no warning ahead of time from samsung about the change and no opportunity to purchase the older filter design. do to this and several other required service calls, this will be my last samsung product.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Filter won't fit. WARNING - Don't buy it!
John
11/26/2020
kinda crazy, that a company could be so incompetent, but samsung has achieved that status with the faulty redesign of this filter. it does not fit my samsung refrigerator after the redesign.
and, to top it all off, samsung has been receiving this compliant for the last 3 years, and has done nothing to address the issue. please, don't waste your time and money, ditch samsung. i will never purchase any samsung product going forward!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Product Design Changed Without Warning
Seabass71
11/16/2020
similar to others on here, i noticed the new replacement filter i bought didn't fit in the refrigerator i bought only 2 years ago. i wasted nearly $100 on replacement filters because 1) best buy doesn't do exchanges on an opened water filter and 2) i thought the first one was a manufacturing error and you can't tell until you actually open the package. so now i have a fridge that i can't use for water or ice. i just went through a chat with a service representative. they said to expect an email response within 2 business days. i expect them to send me a new refrigerator filter fitting at no cost to me to resolve this. if they do not, the 1 star rating will remain and it is doubtful i will purchase another large item appliance from samsung ever again.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
same part number different parts...
dkeith
10/27/2020
i have purchased two of these online and even went to lowes to get one, they do not fit. but they are using the same part number, so how on earth am i supposed to order the right one?
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
What a way to lose customers!
CJWH
10/16/2020
i have a seven year old samsung refrigerator. why on earth would you change the design for the water filter? i live in a city where the water is very questionable. so you're telling me that now i either have to buy a new refrigerator or go out and buy bottled water? what a total disappointment!!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Doesn't fit
Lber
10/15/2020
I bought this item from 2 other suppliers and they do not fit my refrigerator even though it has the same model number as the ones I have used for 10 years. I was led to believe that this problem was unheard of but I see otherwise from reviews. Very disappointed.
Originally posted on Samsung.com
No, I do not recommend this product
Wow, Samsung really doesn't care
Donna
6/26/2020
sad to read all the responses about how samsung wants to fix the fabrication issue with these filters and yet, it's june 2020 and they are still manufacturing them with the wrong key. on top of that, there is a lot of silicone on mine. i don't want that in my drinking water. fortunately, abt has a good return policy. i will never purchase another samsung refrigerator, because the company never fixes any of their mistakes.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Silly Samsung service and support
Sorry Samsung Owner
5/27/2020
i have a 2009 samsung frig model #rsg257aars. i ordered the correct replacement filter hafcu1/xaa. the locking mechanism doesn't match even though it is the correct replacement filter!!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
New replacement filter DA29-00003G does not fit
Sangeeta Nath
4/19/2020
i have recently purchased replacement filter da29-00003g for my samsung refrigerator. the notch id different from the old one and the new one does not fit.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Change of Design
trent
4/1/2020
same boat as others. redesign and no longer fits. have an expensive paperweight now. will have to buy 3rd party now if i can find one. samsung you should really have the old style available.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
New Filters don's fit
Madmax
2/5/2020
how can samsung change the filter neck so no one can use the filter? the part number is the same but does not fit.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Filters Do NOT fit!
PaulM
1/1/2020
i need a da29-00003b water filter. samsung says they are discontinued, but are replaced by filter da29-00003g. however, the "lugs" on the replacement model prevent installation!
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Samsung OEM Water Cartridge Doesn't Fit Machine
John
12/21/2019
do not buy the samsung oem replacement filter ending with a g. samsung is selling it on their official web site and it doesn't fit the side-by-side samsung fridges.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Doesn't fit RS22HDHP refrigerators
Doug
11/22/2019
does not fit samsung rs22hdhpnsr refrigerator. purchased from samsung website on advice of customer service rep. filter side locking flange mismatch. seems to be recurrent problem with samsung.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
New Design Doesn't Fit; Samsung Won't Fix
Samsung Does Not Care
11/5/2019
like everyone here, the new filter design doesn't fit my fridge. take responsibility for this manufacturing issue, pay for my new housing unit. we are not family. you run a business.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Poor Design
Oakley
9/14/2019
new design will not fit!! locking mechanism is not compatible.
now what??
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
New design no longer fits
MRBw2B
9/8/2019
as a number of people have noted, these filters no longer fit. it seems samsung is unwilling to remedy the problem, so now we are stuck with a refrigerator that does not have a water filter.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
I'm calling my Attorney General
mad as everone else
8/31/2019
i will report this to my state attorney general of possible wrong doing to force those who have old refrigerator to buy new parts or new refrigerator
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Changed design doesn't fit.
Greg Diderich
6/5/2019
they changed the design. it doesn't fit my fridge. old filter is on the left and new on the right. its the same part number! the website says it fits my rf26xaers.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
WHY DESIGN CHANGE?
Enrito
3/28/2019
I have purchased filters for my Samsung refrigerator for over 7 years from Lowe's and had no problem installing them. Bought one a few days ago, noticed package changed and tried to put it in and got a cramp in my neck trying to align it and get it in. There was no way I could get it in and did not want to break the connection as reviews showed happened so I will be returning it. The Aqua Pure filters from before were perfect and super easy to install. Whoever designed this should try and install a few and see what consumers have to go through. Samsung makes great products but they should relook at this one.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Filter cracked, flood in kitchen!
2belgiantervs
7/21/2017
In May 2017, we had a filter crack and create a flood in the kitchen. Installed a new one and two months later, the exact same thing happened. What is going on?
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Water Filter DA29-00003G They have change the design of Water Filter
NL123
6/27/2017
Water Filter DA29-00003G
I have a 2009 Samsung refrigerator. Bought new filter for water source. They change the top design of the water filter now it will not fit my water housing. They say I have to replace Housing at my cost. I will never buy a samsung product again! Buyer beware!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Limited availability
UserofSamsungproducts
6/26/2016
Works fine. Just be aware that Samsung typically only supports this product for about two years. Then the cheap knockoffs mostly don't fit and those that do - do no filtering whatsoever.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great filter
Jeburton
4/5/2016
Just changes my filter in my Samsung fridge. Water tastes so much better now.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Makes water taste great
SeaWitch
3/22/2016
I really enjoy this fliter. I have tried the store brand and water taste awful.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Quick and easy
btanner
1/23/2016
Came in one day. Easy to install. Unclear how much water you need to run through it before drinking.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Water Filter
Lordzot
8/30/2012
Filter does a great job but it is very pricy to replace. Would love to use them but After market filters do the same job.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
